Booking

Check availability If you have any questions regarding the availability of our accommodation please don’t hesitate to contact us.

We recommend that you have travel insurance in place.

Good Housekeeping Deposit

For all bookings a £250 deposit is required to be paid on booking. This deposit is non-refundable in the event of you cancelling your booking for any reason, or if you do not arrive. This deposit is also held as an inventory and cleaning deposit for the duration of your stay and will be repaid in full in the week following your departure – providing no breakage or damage occurs and your accommodation is left in a clean and tidy condition as per the instructions in the Lodge.

Return payments will be made by BACS transfer and you should send your details to us on departure. Any return charges made by any bank are at the payee’s liability

Payment Conditions

Full letting payment is due 8 weeks prior to arrival. If you plan to take your holiday within eight weeks of your booking date, full payment including the good housekeeping deposit must be made at the time of booking.

We accept payment by cheque, BACS, credit/debit cards and PayPal. Please note that any bank, credit/debit card or PayPal charges must be incurred by the person making the payment as letting payments are due in full.

Cancellation Conditions

If after payment of your letting fees, (8 weeks before arrival) you are forced to cancel for any reason, you will forfeit your £250 booking deposit.

If your cancellation is within 4 weeks of arrival, it is unlikely we will be able to let out the accommodation and you will forfeit 50% of your letting fees. However, we will try and let out the accommodation and will advise you of the outcome.  Please note this is our policy and it is strict. 50% of your letting fees will be returned to you.

If your cancellation is within 2 weeks of arrival, it is unlikely we will be able to let out the accommodation and you will forfeit 75% of your letting fees. However, we will try and let out the accommodation and will advise you of the outcome. Please note this is our policy and it is strict.  25% of your letting fees will be returned to you.   

If you fail to cancel your booking or in the event of a no-show or booking reduction, the full cost of the booking is charged.

(By making a booking, all guest(s) agree to our booking policy)

The decision of Nortower Lodges on all claims will be final.

We recommend that you have travel insurance in place.

Check-in / Check-out

Check-in time is 3.00pm and check-out is by 10.00am.

Payment

We accept BACS payments or Credit/Debit Cards at PayPal for payment

You can also pay by cheque (payable to Mrs H J Mackenzie) by sending it to:

Mrs H J Mackenzie
Boitan
Aithsetter
Cunningsburgh
Shetland
ZE2 9HA

Please Note: we cannot confirm your reservation until we receive your cheque and it is cleared by our bank.

Our terms and conditions are subject to change without prior notification.